Defective Return Tracker
Turn your returns register into clear numbers: enter units sold, defective returns and costs, and get return rates, defect rates and the real money that returns are costing you.
Wrong size, change of mind, damaged packing and similar.
Inspection, repacking, courier for replacement, and similar costs.
Percent of cost recovered, e.g. selling as scrap. Usually 0.
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Defective return rate
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Total return rate
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Total cost of returns
How to use
- Enter the period you are reviewing and the total units sold in that period.
- Enter how many units came back as defective, and how many came back for other reasons.
- Enter your average purchase cost and selling price per unit, plus the handling cost for each return.
- If you recover any value from defective items (repair, scrap), enter the recovery percent.
- The rates, money lost and quality indicator update instantly.
Tips
- Review the same period each time (for example monthly) so the rates stay comparable.
- Keep defective returns separate from other reasons — only defects point to quality problems.
- A high defect rate on one item is worth a direct talk with the supplier.
Note
A defective rate above 2 percent usually points to a supplier or quality problem worth fixing; a high non-defective return rate usually points to wrong product descriptions, sizing issues or packing damage. These figures are estimates from averages — use exact book records for final accounts.