Shop Return Log
Keep every return and complaint in one ledger. Record the date, customer, item, amount, reason and whether it was a refund or an exchange. The tool totals everything by reason and type, and lets you search, filter, export and print the full log.
Record a return
Returns table
| Date | Customer | Item | Amount | Reason | Type | |
|---|---|---|---|---|---|---|
| No returns yet. Record a return above or load the sample data. | ||||||
Running totals
Total returns
0
Refund amount
0.00
Exchange count
0
Total amount
0.00
Totals by reason
| Reason | Returns | Amount | Share of total |
|---|---|---|---|
| No data yet. | |||
Totals by type
| Type | Returns | Amount |
|---|---|---|
| No data yet. | ||
How to use
- Enter the return date, customer name, item and amount, then pick the reason and whether it was a refund or an exchange.
- Use the search box, reason filter, type filter and month filter to review exactly the returns you want.
- Check the running totals to see refunds vs exchanges, totals by reason and each reason share of the total.
- Press Export CSV to download the log for Excel or Google Sheets, or Print summary for a paper copy of the totals and table.
- Press the delete button on a row to remove a wrongly recorded return.
Tips
- Record returns the same day — entries written from memory at month end are the least reliable.
- Watch the totals by reason: a rising Defective share means it is time to talk to your supplier.
- Offer an exchange before a refund where possible — exchanges keep the money inside your shop.
- Export a CSV backup before clearing or switching devices — browser data is not shared between browsers.